Hey @Robert Felkins15! I'd suggest reaching out to our team at firstname.lastname@example.org (or via the in-app messenger in your account) about this. One of our Product Specialists will be able to take a look at your account settings to... (More)
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[Resource] Deliverability 101
Good morning, everyone!
As you might remember, we have a brand new deliverability podcast. Our Deliverability Lead, @alyssa and her cohost break down what makes deliverability really good, what can hurt your sender reputation... and a lot more.
It could be going into junk/spam folder (or in Promo tab if they are Gmail users).
Did you happen to change up the content of the incentive email? If so, then maybe inadvertently the content triggered it. I've had it... (More)