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Shaya Lin
Content Creator
Asked a question 19 days ago

After I refunded a transaction, the customer told me that her card was already cancelled somedays ago, so the refund should fail. The record shows that the refund was normally completed without any sign of failure. May I know what actually happened to the refunded amount? Will the refund get voided after the bank reports failure? Thanks for answering!

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Bookworm, Book Collector, and Loves Cooking.

Hi Shaya,

I recommend reaching out to the team at help@convertkit.com2 so they can check this further.