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Asked a question 4 years ago

All of a sudden, tons of our subscribers are being automatically added to a sequence without them clicking on anything to add the tag (or even showing that they have the tag). I can't for the life of me figure out why! The sequence is part of an automation and I did notice that at the form level, it was checked for them to automatically go through that sequence. I removed this and left it blank, so hoping that solves it. Does anyone have any additional insight?

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Jenny Forehand
Health Coach / SQL Developer

I recently had something similar happen.  I think my root cause it a link trigger.  I clicked a link in an email in one of my sequences.  The next day I started receiving email from another sequence.  I didn't realize that tag would drop me into the other sequence.  I'm still trying to figure out how it happened and how to remove the trigger.

Blair Wadman🌟Community Influencer 🌟
Email Automation Consultant -

After you removed the check box for the sequence, are new (or test) subscribers still going through the sequence? 

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