Hey @Chelsea35! If you're having trouble with your form not displaying on your site, we have a couple of troubleshooting guides below that cover the most common causes of this:
- Troubleshooting: Forms Not Displaying (General)49
- Troubleshooting: Forms Not Displaying (Modals, Slide ins, & Sticky Bars)52
If the issue persists after trying those steps, please feel free to reach out to our team at help@convertkit.com38 (or via the in-app messenger in your account) with a description of this issue, the name of the form (as it is displayed on the forms page42 in your account), the URL on which it is embedded, and a screenshot of how it is embedded, if possible. One of our Product Specialists will be able to take a look and help troubleshoot further from there ☺️
(As an aside, there's not a guarantee that exit intent will work on mobile. Exit intent can sometimes trigger if you move from one browser tab to the next, but it’s not reliable. The reason it doesn’t work on mobile is because exit intent is trying to detect the mouse cursor moving outside the browser frame. Since mobile doesn’t have the cursor option, it doesn’t have a reliable way to trigger that like it does on desktop.)
