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Kaitel Männikust
Email automation enthusiast
Asked a question 5 months ago

Anyone using responsive templates in ConvertKit? If I use a html template that's supposed to be responsive (and is in preview) it looses all of it's responsiveness after email gets sent out (Gmail). What am I missing?

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Kristine Flojo
ConvertKit Community Specialists

Hey @Kaitel Männikust17, your custom HTML email template will still vary on how the email provider will read it. You might want to try our Default HTML Email Templates In ConvertKit20 or you can also reach out to our support team at help@convertkit.com11 so we can check your custom HTML template.