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Kaitel Männikust
Email automation enthusiast
Asked a question 2 years ago

Anyone using responsive templates in ConvertKit? If I use a html template that's supposed to be responsive (and is in preview) it looses all of it's responsiveness after email gets sent out (Gmail). What am I missing?

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Kristine
ConvertKit Community Specialists

Hey @Kaitel Männikust51, your custom HTML email template will still vary on how the email provider will read it. You might want to try our Default HTML Email Templates In ConvertKit66 or you can also reach out to our support team at help@convertkit.com78 so we can check your custom HTML template.