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Asked a question 3 years ago

automation is not working. It is turned on and live. When a user is added to a tag or form it is supposed to trigger a product delivery sequence. When I look at the subscriber email history, it shows that they are being tagged, however they are not getting the automation emails. Everything is live and turned on.

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Hey @education@laurenfranceshair.com54, sorry for the trouble! Could you please review the troubleshooting steps in this article314 and see if any of those might be the cause? 

If none of those steps help, please reach out to our team at help@convertkit.com62 (or via the in-app messenger in your account) with the names of the automation, sequence, and at least one example subscriber who's not receiving the emails — we'll take a look! :)

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