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rona@ronatheribbiter.com
Quilting Travel Blogger
Asked a question 2 years ago

Broken forms on my Wordpress site. After the last Wordpress update I double checked the app was still activated as prompted by the Convertkit emails, etc. However, since then my 2 most popular sign up forms are no longer working. I tried updating them with html code and short codes. They are still not working on my Workpress site. I have them embedded on several pages. I checked again to make sure the app is updated and active. It is. I even did a refresh of forms on my Wordpress side. Still, the forms no longer work. How can I fix this?

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Hey @rona@ronatheribbiter.com52, sorry for the trouble! In this case, it would be best if you reached out via help@convertkit.com49 (or via the in-app messenger in your account) so one of our Product Specialists can take a closer look at your account specifically. Please include the the names of the forms (as displayed on the forms page54 in your account), the URLs on which they are embedded so we can test them, and a screenshot of how they're embedded. One of our Product Specialists will be able to take a look and help troubleshoot further from there!

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