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Asked a question 2 years ago

Confirmation email isn't coming through once someone signs up. Any advice?

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  • About You tab:
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Hey @kandi25! We have a troubleshooting guide on this here: Troubleshooting: Incentive Email Not Sending41

But if those steps don't help, feel free to reach out to our team at help@convertkit.com31 (or via the in-app messenger in your account) with a description of this issue and the name of the form (as it is displayed on the forms page22 in your account) :) One of our Product Specialists will be able to help troubleshoot further!