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Joel Cape
Attorney
Asked a question 2 years ago

Email Template in Outlook looks bad - I just sent myself a "test" broadcast to 2 email addresses: (i) my Outlook 365 office email, and (ii) my personal Gmail. The appearance of the broadcast in Gmail looked just like the preview in ConvertKit - in other words, it looked just like I wanted it to. But in Outlook 365, the appearance was all weird - the formatting was changed and spread across the entire screen - it was kind of a mess. Am I doing something wrong, or is this some symptom of Outlook just playing havoc with my email broadcast?

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Hey @Joel Cape35! Outlook in particular can be finicky with certain email styles, so it's possible that is what is happening here. In this case, I'd recommend reaching out to our team at help@convertkit.com64 (or via the in-app messenger in your account) with a screenshot of both versions of the email for comparison — one of our Product Specialists will take a look in your account and help provide further guidance from there :)