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Embed Codes
Asked a question 15 days ago

Embed codes not updating: When I update my form, the corresponding embed codes don't update and still show the old form when inserted in my website. The one exception is HTML, which does update. Does anyone know what's happening?

Where am I?

In ConvertKit you can ask and answer questions and share your experience with others!

Have you tried clearing the browser cache or opening the website in an incognito/private browser tab?

Generally when things haven't updated for me within about 5 to 10 minutes (max), it turns out to be a caching issue with my browser rather than something on the ConvertKit side.

Olivya
Content Specialist at ConvertKit

Hey @Lindsey Morales2! If you embed a form using its raw HTML code, the changes made from within ConvertKit won't be reflected automatically on your site; you'd have to re-copy and paste over the embed code to see them.

JavaScript/Wordpress plugin embeds should update automatically, but can sometimes be foiled if you have a caching plugin or something similar on your website, which can interfere. Do you have any plugins like that which you could try clearing?

If the issue persists, please reach out to our team via help@convertkit.com2 (or the in-app messenger in your account) with a description of the issue (and any relevant URLs and names of forms), and we'll take a look at what might be happening there!