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Asked a question 2 months ago

Good morning, has anyone else noticed their email sequences have stopped sending out in the last 11 hours? I have been running ad campaigns the past week, collecting new subcribers who are assigned the relevant email sequence. All has been working OK until midnight (Hong Kong time) last night when all new subscribers are no longer being sent the actual emails (the sequence is assigned to their profile but no actual emails are being sent out). Just wondering if anyone else is having this challenge? thanks

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aprilann
ConvertKit Community Specialists

Hi @Eve Weatherburn10 

This sounds like it might need a little more digging from the team. I recommend that you send an email to help@convertkit.com9 so the team can take a look at your account.

Thank you!