Skip to main content
Question
Asked a question 4 months ago

Good Morning, I am am having trouble with our Convertkit Exchange form all of a sudden. I have an open ticket with Helen from the 18th. I still haven't received a response. When ppl opt-in the form sometimes does not submit but they still get the incentive emails but then when they click the incentive emails it's not working. Has anyone else experienced troubles with forms lately

Where am I?

In ConvertKit you can ask and answer questions and share your experience with others!

OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @Jenni G4, sorry for the trouble! I'm not aware of any current widespread issues like the one you described. That said, I found your ticket and I can see that Helen responded 2 days ago on the 22nd, and then again earlier today. Are you able to find those responses in your account?

When you click the in-app messenger icon in the bottom right of any page in your account, you should be able to click 'See previous' (see the bottom right of the screenshot below), and your past chats (including this one with Helen) should be stored there for you to reference:

Good Morning, I am am having trouble with our Convertkit Exchange form all of a sudden.  I have an open ticket with Helen from the 18th.  I still haven't received a response.  When ppl opt-in the form sometimes does not submit but they still get the incentive emails but then when they click the incentive emails it's not working.  Has anyone else experienced troubles with forms lately

Question Stats

19 view
1 follower
Asked a question 4 months ago
Views this month