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Asked a question 2 years ago

Having trouble with an automation. Subscribers with a particular tag are added to an automation. I have 10 people with the tag but only 7 in this automation. (I have a separate automation/sequence with the same tag as the event and all 10 are in that automation.). Any suggestions? This is time-sensitive - for a group that begins today.

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Hey @Kelly Abramson MS, RD38! Is it possible that some of those subscribers received the tag before the automation was created? Automations are not retroactive, so they won't apply to (or include) any subscribers who signed up to the trigger form/tag/etc. before the automation itself was created. If that's the case, we have a workaround here for how you can pull those subscribers into that automation: How to Manually Add Subscribers to an Automation54

If that's not the case, though, please reach out to our team at help@convertkit.com27 (or via the in-app messenger in your account) with a description of this issue, including the name of the automation and the email addresses of the subscribers who haven't been added to it yet. One of our Product Specialists will be able to help troubleshoot further! :)

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