Skip to main content
Asked a question 3 months ago

Hello. For some reason I am finding it impossible to modify or delete images from emails once they are inserted. I am not getting the black box that used to pop up when I would click on the image in the past. I have enabled pop-ups, but I am still having the issue. Help!

Where am I?

In ConvertKit you can ask and answer questions and share your experience with others!

Jason ResnickCommunity Moderator & ConvertKit Expert
👨‍👩‍👦‍👦 WFH Dad - 🌱 - 💌 ConvertKit Expert

I would log out and the clear cache and then try again. Or try another browser. 

Sometimes this happens in the app that something gets wonky in the UI and then this will fix it.

Another thing to check is personalization. Do you have any personalization in the email itself? If so, be certain that there's no errors. You can often see if there are by clicking on 'Browser' to preview the email.