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open rates
Asked a question 4 months ago

Hello, I am wondering how to get more accurate open rates on sending a broadcast? The last enewsletter I sent, I watched for a few minutes after sending, and the open rates all of sudden appeared at 30+% and indicated all these subscribers opened the email at the exact same minute. Which whilst I'd like to believe my content is that appealing :) is not what happened. Some of those subscribers are in different timezones and it was the middle of the night, yet the email came back saying opened. I think the pixel is causing the broadcast to record 'opened' instead of 'delivered'. Is it possible to remove this tracking pixel? many thanks

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Monique
ConvertKit Community Specialists

Hi @Eve Weatherburn13 there is a possibility that your email is being automatically opened.

You can see more details here: Why are my emails being automatically opened or clicked?21

I hope it helps. ​If you're still having issues or need further assistance you can always reach out to help@convertkit.com6.

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