Skip to main content
Question
Asked a question 6 months ago

Hello, I have a question regarding the incentive email. Whether I click on "Send an incentive email" or not, CK sends like an automatic incentive email with a former pdf I had joined before. How do I disable this former incentive email which seems not to be willing to go away ? Many thanks in advance for your help!

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
Kristine
ConvertKit Community Specialists

Hey @delphinepaon26, though we don't recommend disabling double opt-in, you have the option to by simply going to settings>incentive email and then uncheck the box. 

Hello, I have a question regarding the incentive email. Whether I click on "Send an incentive email" or not, CK sends like an automatic incentive email with a former pdf I had joined before. How do I disable this former incentive email which seems not to be willing to go away ? Many thanks in advance for your help!

You might want to check this article for your reference - The All Important Double Opt-In30