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Asked a question 7 months ago

Hello. I'm new to ConvertKit and I've just set up a landing page for my lead magnet. When I subscribe, the incentive email that lands in my inbox doesn't show images unless I click 'display images below'. How do I fix this? If it helps, I use Gmail.

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Antoinette
Bookworm, Book Collector, and Loves Cooking.

Hi @Georgie Cummings10 

I recommend reaching out to the team at help@convertkit.com29 to check your account further to know why your incentive email is not displaying images. 

If you're worried that your customers will have this problem, I can say that I don't have this behaviour on my Gmail so I'm hopeful it's not the default behaviour.

You can change the setting here:  https://support.google.com/mail/answer/14591921

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