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Asked a question 2 years ago

Hello! I'm trying to test that my email sequence is working- when I sign up for a freebie, I have the settings set to send a confirmation email then sign them up for a welcome sequence. When I test this by putting in my own email, it doesn't send me anything at all or show that email address in my subscribers list. What am I doing wrong?

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Hey @lexicallyliterate38! Sorry for the trouble. I would recommend following the steps in this guide as a first step: Troubleshooting: Incentive Email Not Sending48

If those don't help, please reach out to our team at help@convertkit.com40 (or via the in-app messenger in your account) with a description of this issue and the email address you used for testing. One of our Product Specialists will be able to take a look at your account and help troubleshoot further from there! ☺️ 

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