Skip to main content
Asked a question 2 years ago

Hello! I'm trying to test that my email sequence is working- when I sign up for a freebie, I have the settings set to send a confirmation email then sign them up for a welcome sequence. When I test this by putting in my own email, it doesn't send me anything at all or show that email address in my subscribers list. What am I doing wrong?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Hey @lexicallyliterate42! Sorry for the trouble. I would recommend following the steps in this guide as a first step: Troubleshooting: Incentive Email Not Sending51

If those don't help, please reach out to our team at help@convertkit.com41 (or via the in-app messenger in your account) with a description of this issue and the email address you used for testing. One of our Product Specialists will be able to take a look at your account and help troubleshoot further from there! ☺️