I recommend reaching out to the team at help@convertkit.com49 so they can check if you're automation is set up correctly and you're not receiving the incentive email when you sign up.

Antoinette
Bookworm, Book Collector, and Loves Cooking.
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I recommend reaching out to the team at help@convertkit.com49 so they can check if you're automation is set up correctly and you're not receiving the incentive email when you sign up.