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Asked a question 7 months ago

Hello, I'm very confused! I'm trying to set up a Welcome email sequence so that when new subscribers fill in the form I've created, they receive the welcome sequence. I've put a link to the form in my facebook page and tested it out with my own email but I don't receive anything. I've gone through all the troubleshoots and settings and all look to be correct. I'm getting myself in a muddle with the connections between the form > the incentive email > the rule/visual automation > the welcome email sequence. Am I just completely doing it wrong??? Really appreciate any help..thank you!!

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Antoinette
Bookworm, Book Collector, and Loves Cooking.

Hi @Emma Steventon33 

I recommend reaching out to the team at help@convertkit.com34 so they can check if you're automation is set up correctly and you're not receiving the incentive email when you sign up.

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