Hello, I'm very confused! I'm trying to set up a Welcome email sequence so that when new subscribers fill in the form I've created, they receive the welcome sequence. I've put a link to the form in my facebook page and tested it out with my own email but I don't receive anything. I've gone through all the troubleshoots and settings and all look to be correct. I'm getting myself in a muddle with the connections between the form > the incentive email > the rule/visual automation > the welcome email sequence. Am I just completely doing it wrong??? Really appreciate any help..thank you!!

💡Make the most of your Community Member profile

Share more about yourself! Click on your gravatar> profile > edit profile

About You tab:
- Photo: upload a picture of yourself or your brand
- About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
- Banner: add an image of your creator brand, logo, or an image that inspires your creativity
Social Media tab:
- Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

I recommend reaching out to the team at help@convertkit.com49 so they can check if you're automation is set up correctly and you're not receiving the incentive email when you sign up.