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Asked a question 3 months ago

Hello! I received an email from a subscriber asking why she never gets my emails anymore and requesting that I "re-subscribe" her to my list. I checked it out and it her status is marked as "complained" - so she must have accidentally marked one of my emails as spam. I looked up how to reinstate her in the knowledge base and it says "let us know" if this happens. Can you help me get her reinstated? Thank you!

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Robert
Free Diver | Adventurer

Hey Shannon -- Our support team should be able to reactive your subscriber. Please reach our support and send them the screenshot of their request to get added back to your list. You can reach our support here: https://convertkit.com/support31