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Charlene Tessier
Helping coaches attract more clients with LinkedIn and Live Streaming
Asked a question 2 months ago

Hello, I set up an an automation for my weekly newsletter. You can see in the screenshot that about 680 were receiving the newsletter, but for some reason last week on 620 were sent the email. I didn't have 60 unsubscribes so I don't understand why not everyone in the automation received the email. How do I fix this?

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aprilann
ConvertKit Community Specialists

Hi there!

You might want to double-check if there's an exclusion for this 3rd email (please see screenshots below). If there is an exclusion, that might be why only 625 received it. If there's no exclusion, the subscribers may have completed the sequence or automation before adding this 3rd email. But I recommend that you send an email to help@convertkit.com3 so the team can take a look at your account.
 

Hello, I set up an an automation for my weekly newsletter. You can see in the screenshot that about 680 were receiving the newsletter, but for some reason last week on 620 were sent the email. I didn't have 60 unsubscribes so I don't understand why not everyone in the automation received the email. How do I fix this?

 

Hello, I set up an an automation for my weekly newsletter. You can see in the screenshot that about 680 were receiving the newsletter, but for some reason last week on 620 were sent the email. I didn't have 60 unsubscribes so I don't understand why not everyone in the automation received the email. How do I fix this?

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