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Asked a question 7 months ago

Hello, I've began growing my list and now have 14 subscribers. Big issue though, none of my subscribers using Gmail and getting any of my emails. I signed up with my personal gmail, and got no conformation! What's the issue and how can I fix it? I tried with a non-gmail and it worked fine. It says the email is delivered and they just haven't opened it, but not true. It is nowhere to be found.

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Monique
ConvertKit Community Specialists

Hi @Cary 23 This can be a Gmail filtering issue. If it shows delivered on a Gmail address you may need to check the inbox, spam folder and promotions tab. One of suggested fix for this is using a domain based email for sending. 

If you're already using a domain based email for sending you can reach out to help@convertkit.com12 so they can check and review your account.