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Asked a question 11 days ago

Hello! I've noticed some weird things going on with my list. a) all the names recently are the same in the name field but the emails are unique email addresses. Initially, I thought a bot was opting-in, but now I'm not so sure because there's activity on my broadcasts at varying times on varying addresses. Also, I am certain that there are some real humans in there due to when people I spoke with confirmed opting in. Is it possible there's some sort of error in my form that's populating the name incorrectly, or do I need to assume these are bots? (I do have confirmations, two step enabled) b) My emails sent are much much greater than what I've actually sent. Which makes me wonder if somehow my account has been hijacked in some way? I've attached some screenshots for reference.

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Robert
Free Diver | Adventurer

Hey Jessica -- If you have the double-opt-in enabled in your forms and landing pages, then list bombers should not be able to subscribe to your list. The only they can get in is by confirming the incentive email. I highly suggest that your reach out to our support so that they can take a further look into your account.You7 can click on this link to be redirected to our support: https://convertkit.com/support11

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