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Asked a question 2 years ago

Hello there! I want to collect emails for my newsletter. I set up ConvertKit to Thrive architect (API connection), but when I edit the button on my website, it goes to a Convertkit landing page. Plus, the email is not recorded on Convertkit. I can just see that an email was sent (I don't konw where, because I tried with my own email and didn' t receive anything), but no new subscriber... how do I connect my button to a list of subscriber?

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Hey @Stephanie Atse35! We have a guide on how to set up our integration with Thrive here73. Just to confirm, are those the instructions you were following? :)

As for the deliverability issue, could you please check that your account's sending address is an @customdomain email address? We have more info on that here43

If you're still having trouble after that, I'd recommend reaching out to our team at help@convertkit.com28 (or via the in-app messenger in your account) with a description of this issue, including screenshots if possible of how you set it up, as well as the email address(es) you tested it out with. One of our Product Specialists will be able to help troubleshoot further!