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Asked a question 2 years ago

Help please! I'm trying to help a client set up a free landing page but it's not working. I've been trying to sign up for his newsletter but not getting confirmation emails. help please!

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Hey @kathy39! We have a troubleshooting guide on incentive emails not being delivered here: Troubleshooting: Incentive Email Not Sending38

If those steps don't help, though, please reach out to our team at help@convertkit.com28 (or via the in-app messenger in your account) with a description of this issue. One of our Product Specialists will be able to take a look at your account and help troubleshoot further from there!