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Asked a question 2 years ago

Hi all, I have people signing up through Shopify-ConvertKit integration. I have set an automation to send a nurturing mail sequence. Many of them reported all mails went to their SPAM folder. Any ideas what the reason could be and if there is a possibility to fix it? Thanks

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Hey @Mattia Madaro30! Our deliverability lead has put together some great guides on deliverability best practices — I'll include those links below:

1. Getting Started with Deliverability Success33

2. Deliverability 10132

If you're still having trouble, please feel free to reach out to our team at help@convertkit.com23 (or via the in-app messenger in your account) with a description of this issue and example emails that are going to spam, and to which subscribers :) Our team will take a closer look at your account and be able to help more from there!