Hi CK community! I've just attempted making my first landing page and I added a free incentive with the confirmation email. I just tried to sign up with a separate email address and no email has been delivered? Have I done something wrong or why is the incentive email not being delivered?

It could be that your sending from email is a public email. 

Sending From a Public Domain
If you are sending messages from a free domain like gmail.com60, yahoo.com62, etc., your messages will likely go to the spam folder. You'll want to be sure to send mail from a domain that you own and that matches your branding.

Why emails are going to spam folder?141

We HIGHLY suggest you to get your own domain name and set up an email address using that domain. 

Example.
You purchased domain name as ABC.COM55
You can create email like yourname@ABC.COM55

Once you have done creating the email using the domain name you purchased, please let us know and we will help you to add it on the system. 

Please contact us through chat and we are more than happy to help fix this.  

 

Hey @kylevh47! We have a troubleshooting guide here that covers the most common issues that can cause an incentive email not to send: Troubleshooting: Incentive Email Not Sending71

If the issue persists after trying those steps, feel free to reach out to our team at help@convertkit.com42 (or via the in-app messenger in your account) with a description of the issue and the name of the form (as it is displayed on the forms page50 in your account). One of our Product Specialists will be able to help troubleshoot further! ☺️