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Asked a question 3 years ago

Hi CK, I have set up a rule that adds a tag to a subscriber when they click a link in my broadcast emails. I just recently tested it and the tag was not added. Is there a time delay before the tag shows up when I look at their profile in ConvertKit?

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Hey @Ade McCormack62! There shouldn't be a delay; however, please note that link triggers will not work within preview emails. Is it possible you were testing it from a preview email?

If that's not the case, I'd recommend reviewing the troubleshooting steps here: Troubleshooting: Link Triggers150

If the issue persists, please reach out to our team at help@convertkit.com90 (or via the in-app messenger in your account) with a description of the issue and the email in which the link trigger is present. One of our Product Specialists will be able to help troubleshoot further! :)