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Asked a question 4 months ago

Hi everyone, I'm stuck :) I build an automation funneling subscribers from a form or a tag into a Sequence (which sends you an link to a free webinar). After that a tag is added (that you completed the Webinar sequnce) and you are added to my normal Newsletter sequence. From the 238 subscribers in the sequence only 1 moved forward, got the "completed"-tag and gets the normal Newsletter Sequence mails. All the other are stuck in the Webinar sequence (for days now). Does anyone know why that is?

Where am I?

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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @info4! Did you add that tag step to the end of the automation after the subscribers had already reached the previous final step? If so, they'll already have been marked as completed for that automation and would not be affected by any newly added steps; however, you can add them manually to the sequence with a bulk action4 :) 

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