Hi @kindergartenandclips@suekline.com36
Normally, if there's an image in your incentive email, you probably add the image in your email template that is set as default template. To check it you can go click 'Send' tab top of your CK account. Then choose email template. From there you can see the list of template and on has check green that means it's the one used or default as your email template.
