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Asked a question 2 months ago

Hi, I have recently set up my business email address and added it to emails. I have sent the test link from Convertkit to be able to validate it however the I don't receive the validation email. I am receiving other emails to my business email so I know that is working. What can I try? I want to be able to issue my newsletter from my business email but can't until it is validated through Convertkit.

Where am I?

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Hi @Joanna1! It sounds like there might be a suppression on the sending address that needs to be removed. Our team can do that for you!