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Asked a question 2 years ago

HI LADIES AND GENT OF CONVERTKIT... I am new to the platform and am having a struggle. I can't seem to add subscribers. Forms filled and submitted dont add to my "0 subscribers" count. I even tried adding subscribers manually.. and it still reflects as "0 subs". Please advise, thanks!

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Subscribers are supposed to appear automatically and immediately. But if you are facing this 0 subscribers list, contact support.

Hey @teonicholas32! Is it possible you have double opt-in enabled on that form, and the subscribers are showing as unconfirmed due to not having clicked the confirmation button yet? You can view your unconfirmed subscribers (if you have any) by selecting that option from the dropdown at the top of the subscribers page32.

We have more info on this topic in the articles below:

That said, if that doesn't seem to be the case, please feel free to reach out to our team at help@convertkit.com30 (or via the in-app messenger in your account) with a description of this issue and the email addresses of example affected subscribers. One of our Product Specialists will be able to help troubleshoot further!