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email editor
Asked a question 2 years ago

Hi, My question is about preview text in an email. The tutorial says that by default it will be the first part of the email but in mine it is a string of letters and number. How can I put this right?

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Hey @Plants in Particular30, sorry for the trouble! That is strange — in this case it will likely require taking a look at your account to see what might be causing that. I'd suggest reaching out to our team at help@convertkit.com19 (or via the in-app messenger in your account) with a description of the issue and where they can find an example affected email in your account. One of our Product Specialists will be able to help troubleshoot further! ☺️