Hey @Tom Barrett13, I'm sorry to know that the support team was unable to help you with this concern. I believe this can be done in automation wherein you can set a condition but we still need to dig deeper to check what options/workarounds we have for you. Can you please try to reach out to the support team again at help@convertkit.com16 and look for me (Kristine)? I'll be more than happy to take over and help you out with this one. Cheers!

Kristine Flojo
ConvertKit Community Specialists