Skip to main content
Asked a question 2 years ago

How do I set it up to direct to a url AND send the incentive email? I was told this is possible during a convert kit webinar but I haven't been able to figure out how to make it work. I created a landing page for subscribing to a waitlist and I set it up to direct to a url once the name and email is submitted, and I created an incentive email that I want to get sent at the same time as well. However, I test it and it doesn't seem like the incentive email is being sent. Second question, how can I preview the incentive email without having to test/receive it myself?

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Hey @federaljobssimplified57! To redirect to another URL on form submit, you'll want to ensure that in your form settings you have 'Redirect to an external page' selected (and a URL added in the box) under 'When a visitor subscribes to the form':

How do I set it up to direct to a url AND send the incentive email? I was told this is possible during a convert kit webinar but I haven't been able to figure out how to make it work. I created a landing page for subscribing to a waitlist and I set it up to direct to a url once the name and email is submitted, and I created an incentive email that I want to get sent at the same time as well. However, I test it and it doesn't seem like the incentive email is being sent. Second question, how can I preview the incentive email without having to test/receive it myself?

To enable the incentive email, you'll want to ensure 'Sent incentive email' is checked here (and if you also want double opt-in47 enabled, ensure that 'Auto-confirm new subscribers' is unchecked):

How do I set it up to direct to a url AND send the incentive email? I was told this is possible during a convert kit webinar but I haven't been able to figure out how to make it work. I created a landing page for subscribing to a waitlist and I set it up to direct to a url once the name and email is submitted, and I created an incentive email that I want to get sent at the same time as well. However, I test it and it doesn't seem like the incentive email is being sent. Second question, how can I preview the incentive email without having to test/receive it myself?

Note that there's another 'After confirming redirect to' setting for the incentive email — this is what will happen when the subscriber clicks the button in the incentive email (for example, if you want to deliver a freebie, you can select 'Download' and upload your file, or you can redirect them to another URL of your choice).

If you're not receiving your own form's incentive email and you have those settings configured correctly, it's possible there might be another issue affecting its deliverability. A few things to check:

  • Is your account's sending email a custom domain email75 (i.e. not @gmail, @yahoo, etc.)?
  • Have you received your own incentive email for that form within the last 12 hour period, to the same email address? We limit incentive emails to send once per 12 hour period per subscriber (unless you delete yourself off of your list in between tests). A good way around this is to test with email aliases if your email address supports it, on which we have a guide here50!
  • Is it possible the incentive email might be going to your spam folder?

If none of those explain the issue, please feel free to reach out to our team at help@convertkit.com57 (or via the in-app messenger in your account) with the name of the form (as it is displayed on the forms page86 in your account) and the email address with which you were testing it. One of our Product Specialists will be able to help troubleshoot further! :)