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Lee Beaser
Founder, The Career Counter
Asked a question last year

How does the incentive email work with Woocommerce / CK integration? I created a CK form and have selected it in the convertkit integration on the product page. However, after doing a test purchase, I never received the incentive email from the form. Is there something else I need to do to get it to work? The form in CK now shows the 1 visitor, but no subscribers.

Where am I?

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Jason ResnickCommunity Guru & ConvertKit Expert
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When using the plugin for WooCommerce you wouldn't be setting up a form on the product. Where you would be configuring the plugin is within the WooCommerce Settings under Integration32.

There you would define which form you would like the purchasers to be subscribed to.