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Asked a question 3 years ago

I am adding new subscribers to my list that come from facebook lead ads. I am getting a CSV file from my agency with the subscribers that are signing up for the list, but only about 90% of the subscribers are being added to the list after I import the CSV into converkit (roughly 10% are just not being added). Even when I individually add subscribers that do not bulk import, they are still not being added to the list. Does anyone know what's going on and how to fix? Thanks!

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Aaron HockleyCommunity Guru
Photographer, Writer, Consultant

There are a couple possibilities:

  • if you're trying to add someone that's already on the list, they won't be re-added
  • if you're trying to add someone who was once on your list, but unsubscribed, they won't be re-added
  • there could be a bug with the import or another reason that the address are being blocked - you'll want to reach out to help@convertkit.com82 with the specifics (they'll likely want to know specifically which addresses are failing to import)