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David & John
Owners of, & Queer Money podcast
Asked a question 3 years ago

I am noticing folks who've unsubscribed from my list showing up in reporting as having opened emails in sequences that I just started in the past few days. These folks have been unsubscribed for weeks/months/years and yet, they got an email from yesterday. When I look at the email history for the subscriber it doesn't show the recent email under their email history. Am I missing something or are others seeing this too?

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Hey @David & John45, if a subscriber has the status of cancelled on your list, they definitely shouldn't be receiving emails. Is it possible that they unsubscribed at some point in the past, but then since re-subscribed?

I'd recommend reaching out to our team at help@convertkit.com35 (or via the in-app messenger in your account) with the email addresses of subscribers you're seeing this for, and a description of the discrepancies you're seeing (screenshots help too, if possible). One of our Product Specialists will be able to help troubleshoot further, and connect with our technical team for further guidance if need be. Thank you! :)

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Asked a question 3 years ago
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