Skip to main content
Question
WordPress
Asked a question 2 years ago

I am using a divi theme form for opt-in subscribers. The theme gives me an option to select ConvertKit as my email platform - and asks for API Key info. After adding that it displays my ConvertKit forms. I select one - and then it goes back to asking the same API info. Any idea? I tried using the form after saving and it says API Key info is missing.

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Hey @allysonxnoel30, sorry for the trouble! I would recommend reaching out to Divi support on why that might be happening; since it's their theme, they are likely in a better position to advise on what can cause that to occur. (But of course, let us know if there's anything we can help with on our end!)