Skip to main content
Asked a question 2 years ago

I completed a broadcast (email blast) a couple of hours ago to 1,400 subscribers and the emails have not been sent but the convertkit data is saying the emails were sent. I'm a subscriber with two separate email accounts and I haven't received the email. I just checked with someone else who confirmed she hasn't received the email either. I checked spam too. My email is no where to be found. Please help.

💡Make the most of your Community Member profile 

Share more about yourself! Click on your gravatar> profile > edit profile 

  • About You tab:
    • Photo: upload a picture of yourself or your brand
    • About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
    • Banner: add an image of your creator brand, logo, or an image that inspires your creativity
  • Social Media tab:
    • Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!
ConvertKit Community Specialists

Hi @ernestburleyjr52 

We need to check here on your subscriber's profile to see if emails would show as "delivered." We also need to know if you use a free email address like @gmail.com59, which can negatively impact your deliverability. Using a domain to improve your deliverability and avoid failed or bounced emails would be best. For more details, you may also check this guide46. Another thing is, you might want to check your Promotions or Spam/Junk folder, just in case, but you may also send an email to help@convertkit.com35 so the team can take a look at your account.

Thank you!