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Adele Smith
Artist & Creator at Papercraft Dzines
Asked a question 2 years ago

I copy the html code from my incentive email form, I go to my Wix website and click embed code. I paste the code in the box, click update, and nothing happens. I don't know why it isn't working. I don't know if it's a Convertkit or Wix issue. Any suggestions?

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Hey @Adele Smith53, it's possible that your form settings are such that it's preventing the form from displaying inline on your site (e.g. if it's set as a modal). I'd recommend reaching out to our team at help@convertkit.com58 (or via the in-app messenger in your account) with the name of the form (as it is displayed on the forms page40 in your account) and the URL on which it is embedded. One of our Product Specialists will be able to help troubleshoot further :)