I have a form that has a trigger to add a tag when people sign up, but when people are signing up, they are not being tagged. no idea why. also, for at least one person, it indicates the form is "inactive" and she wasn't tagged either (photo included) and she wasn't tagged either.

1 reply 2 comments

💡Make the most of your Community Member profile

Share more about yourself! Click on your gravatar> profile > edit profile

About You tab:
- Photo: upload a picture of yourself or your brand
- About You: let other community members know a little about you as a person, a creator, and anything else you'd like to add
- Banner: add an image of your creator brand, logo, or an image that inspires your creativity
Social Media tab:
- Let other members know where they can find you and your brand across social media platforms. This is a great additional step to connect with other creators in the industry!

Answered 3 years ago

Hey @naomi.gottliebmiller@gmail.com47!

If a Subscriber is listed as Inactive for a form, it means that form has double opt-in enabled, and the Subscriber never confirmed their subscription.

In this case, it might be best if you reached out via help@convertkit.com40 (or via the in-app messenger in your account) so one of our Product Specialists can take a closer look at your account specifically. If you could please include the name of the form and the email addresses of the affected subscribers, we'll be able to provide more exact answers as to what's going on (and how to fix it!).

Thank you! :)

I have automations running that trigger from a sign up form or certain tags. I want to add a couple of people manually ... to go through my welcome sequence.

When someone is already signed up to my newsletter and I want them to be tagged for using the tag in another sequence, ... GDPR 2 step confirmation process again?

When people sign up for my challenge from my landing page, they are not tagged. It seems like the only way for the tag ... know which event they signed up for?

Recommendation for troubleshooting tagging issues? We have multiple subscribers who are completing an action steps (i.e. ... for most people using the trigger/form.

If I'm inserting the same form on multiple pages, can I tag subscribers based on the URL they sign up from? Or pass tags ... I need a unique form for each tag.

499 view

1 follower

Asked a question 3 years ago

Question Edits

Views this month