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Ria
Speaker | Author | Strategist
Asked a question 2 years ago

I have an automation that acts as a Last Chance Offer to purchase a product. 3 Email sequences based on the condition that if a subscriber purchases during the first offer they will skip the other 2, etc. If a subscriber purchased the bundle during the 2nd sequence and they have that respective tag...they should then be moved to the end of the sequence (based on my understanding of conditions) Unfortunately this didn't happen for a subscriber that did purchase and has the tag, unfortunately still received the 3rd email within the sequence...What am I missing?

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Jordan Aspen🌟Community Influencer 🌟
writer and educator at Civilized Animal Productions

Did they possibly purchase after that email went out? I've had that happen—where a subscriber clicks a link from one email/sequence, but doesn't follow through on purchasing until after the next email sends.

Hey @Ria44, in this case, it would be best if you reached out via help@convertkit.com36 (or via the in-app messenger in your account) so one of our Product Specialists can take a closer look at your account specifically. Please include a description of the issue, the name of the automation, and the email address of the subscriber who received that 3rd email. One of our Product Specialists will take a look and help identify what happened, and provide recommendations from there! :)

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