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Asked a question 3 years ago

I have an email list in convertkit which is connected to a landing page, and now I am sending a broadcast to them to register for a webinar, the registration page is on clickfunnel which is integrated with convertkit, on a separate form with tag. However on registering on the clickfunnel registration page, the users are not getting tagged. Pls help.

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Hey @jyotishman2014@gmail.com51, could you please click into the tag name from the sidebar and see if they are showing up in the list itself? Sometimes the numbers on the sidebar are a little delayed in updating.

If that doesn't help, is it possible the form connected to ClickFunnels has double opt-in58 enabled and those subscribers haven't yet clicked the confirmation link? That would explain why they're not showing up on your list of confirmed subscribers yet.

If neither of those explain it I'd recommend reaching out to our team at help@convertkit.com93 (or via the in-app messenger in your account) with a description of the issue, the name of the form (as it is displayed on the forms page55 in your account) that is connected to ClickFunnels, and the email addresses of some subscribers who you would have expected to be tagged but were not. One of our Product Specialists will be able to help troubleshoot further! :)