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Asked a question 3 years ago

I have an inline form that I just now put in a sidebar. For some reason the portion where the person inputs their email address is not functioning. Any ideas why or what I should do?

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Hey @nicole46! I'd suggest checking out this troubleshooting guide59 first, in case those steps help you to identify the issue. If that doesn't help though, please reach out to our team at help@convertkit.com49 (or via the in-app messenger in your account) with a description of the issue, the name of the form (as it is displayed on the forms page41 in your account), and the URL on which it is embedded. One of our Product Specialists will be able to help troubleshoot further :)