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penny.hyndman@gmail.com
Registered Nurse
Asked a question 2 years ago

I have created my landing page with an incentive (mp3 file). I have people who have signed up and received the audio file, yet they do not show up as a confirmed subscriber or unconfirmed unsubscribed, or bounced etc. there is no record on my end

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Hey @penny.hyndman@gmail.com23! Sorry for the trouble. In this case I'd suggest reaching out to our team at help@convertkit.com24 (or via the in-app messenger in your account) with a description of this issue, the name of the form (as it is displayed on the forms page29 in your account), and the email addresses of some example subscribers who have opted in but are not showing up on your list. One of our Product Specialists will be able to help troubleshoot!