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Asked a question 2 months ago

I have Demio webinar join links pulled into ConvertKit and in my broadcasts and sequences I have it include {{ subscriber.webinar_join_link }} but when my recipients receive this, there is no link. I check on the backend and my recipients do have the Join Link so I'm not sure they're not receiving it in their emails. Is there anything that I'm missing?

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OlivyaContent Specialist
Content Specialist at ConvertKit

Hey @info@theheartbandits.com12! In this case, I'd recommend reaching out to our team at help@convertkit.com22 (or via the in-app messenger in your account) with a description of the issue and a sample broadcast that should have include the link but did not. One of our Product Specialists will take a look and ensure that custom field is configured correctly in your account :) Thank you! 

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