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subscribers
Asked a question last year

I have noticed that many of my subscribers with outlook or hotmail accounts have disappeared as subscribers. Often emails to them bounce. Has this happened to anyone else? How do I get these subscribers back on my list?

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Patrick T
Web Hosting, DNS Record Master, Blogger

Hi Kathleen,

If you can provide us the email address of those subscribers that are missing, we can definitely check their status and we can check as well if we can add them back to your list. 

Most of the time these are the email that is a free email account so, most likely their email has strong filtering to filter incoming emails that's why they might be shown as a bounce. 

If they show as bounce they are still in your account as well as if their status is canceled.

#subscribers

Joseph
Furparent, Mecha-builder, Graphics/ Web designer

Hiya @kathleencushnie25 !

If subscribers were marked as bounced, the only way to reactivate them is to reach out to help@convertkit.com17
Just provide the email addresses, so we can check if we can unbounce them, You can also check bounced subscribers in the subscribers page, just click the dropdown menu. 🙂

I have noticed that many of my subscribers with outlook or hotmail accounts have disappeared as subscribers.  Often emails to them bounce. Has this happened to anyone else?  How do I get these subscribers back on my list?